Privacy Policy

Personal data is all data by which you can be personally identified (e.g. name, e-mail address, telephone number, delivery address). Your data is collected on this website when you complete a booking, callback or contact form or when you contact us by e-mail or telephone. In addition, technical data (e.g. IP address, browser, time of access) is collected automatically in order to ensure the error-free operation of the site.

The controller responsible for data processing on this website within the meaning of the GDPR is:

ISG Express Logistik GmbH Zillenhardtstraße 41 73037 Göppingen

Telephone: +49 7161 970 99 0 E-mail: service@isg-logistik.de

We have appointed an external data protection officer:

DataGAP GmbH Mr Markus Altenburg Bessemstraße 82 12103 Berlin

Telephone: +49 30 5771 0513 E-mail: team@datagap.de

This website is hosted by Vercel Inc., 440 N Barranca Avenue #4133, Covina, CA 91723, USA (hereinafter "Vercel"). When the website is accessed, technical logs (in particular IP address, browser, operating system, time) are processed to the extent necessary for reliable operation (Art. 6 (1) (f) GDPR).

Vercel also processes data in the USA. We have concluded a data processing agreement (DPA) with Vercel and base the transfer of personal data to the USA on the standard contractual clauses of the EU Commission. Further information: https://vercel.com/legal/privacy-policy

If you make a booking via www.isg-express.com or complete one of our forms (callback, contact, fixed-price enquiry), we process the data you enter (e.g. name, company, e-mail address, telephone number, collection and delivery address, shipment details) for the initiation and performance of the contract (Art. 6 (1) (b) GDPR) as well as for handling your enquiry (Art. 6 (1) (f) GDPR).

The data remains with us until you request its deletion, withdraw your consent or the purpose of storage ceases to apply. Statutory retention periods (in particular under the HGB (German Commercial Code) and the AO (German Fiscal Code)) remain unaffected.

For payment processing within the booking process we use the Stripe service, offered in Europe by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe").

When you select a payment method (credit card, Apple Pay, Google Pay, Klarna, PayPal, SEPA direct debit), your payment data is transmitted to Stripe and processed exclusively there. We only receive the information as to whether the payment was successful or unsuccessful. The legal basis is Art. 6 (1) (b) GDPR (performance of the contract).

Stripe may also transfer personal data to the USA; the transfer takes place on the basis of the standard contractual clauses of the EU Commission. Further information: https://stripe.com/de/privacy

For the auto-completion of addresses in our booking forms we use the Google Places API of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter "Google"). When an address is typed in, the characters entered are transmitted to our server proxy and forwarded from there to Google. Google returns matching address suggestions.

The processing takes place on the basis of our legitimate interest in fast and error-free address entry (Art. 6 (1) (f) GDPR). Google may also transfer data to the USA; the transfer takes place on the basis of the standard contractual clauses of the EU Commission. Further information: https://policies.google.com/privacy

This website does not set any tracking or analytics cookies. Only technically necessary cookies and local storage are used (e.g. to store the selected language and the intermediate booking states). The legal basis is § 25 (2) no. 2 TTDSG (German Telecommunications Telemedia Data Protection Act) as well as Art. 6 (1) (f) GDPR.

You have the right at any time to obtain information free of charge about your stored personal data (Art. 15 GDPR), to rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), objection to the processing (Art. 21) as well as data portability (Art. 20). You may withdraw consent that has been given at any time with effect for the future.

You also have the right to lodge a complaint with the competent supervisory authority, for ISG the State Commissioner for Data Protection and Freedom of Information of Baden-Württemberg, Königstraße 10a, 70173 Stuttgart.

This site uses SSL or TLS encryption. You can recognise an encrypted connection by the preceding "https" in the address bar and by the padlock symbol in your browser. When encryption is activated, the data you transmit to us cannot be read by third parties.

The use of contact data published within the scope of the legal notice obligation for the purpose of sending advertising and information material that has not been expressly requested is hereby objected to. The operators of the site expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information (e.g. by spam e-mails).