Company · Insurance & quality
Audited processes. Carrier liability included.
Our quality standards have been certified for years: TÜV ISO 9001 for quality management, TÜV ISO 14001 for environmental management, EcoZert from Creditreform for sustainability. Freight liability per ADSp within Germany and per CMR internationally, extended coverage on request.
- ISO 9001 & 14001
- EcoZert certified
TÜV Süd certified
ISO9001
TÜV quality management
ISO14001
TÜV environmental management
EcoZert
Creditreform sustainability
24/7
Damage hotline
Certificates
Audited standards, awarded standards.
Our processes undergo annual TÜV Süd audits. You can rely on documented, reproducible and audit-proof procedures.
Insurance & quality
Six pillars that secure your shipment.
Carrier liability is the floor, not the ceiling. We offer extended coverage, documented processes and a 24/7 damage channel, so that a complaint does not become a second problem.
Carrier liability under ADSp
Freight liability per ADSp within Germany and per CMR internationally on every shipment. Per kilo up to the statutory maximum, at no extra charge.
Extended insurance
On request, extended coverage for high-value shipments, prototypes and valuables. Simply add it in the fixed-price calculator.
Fast damage handling
Damage reported, photo to dispatch, solution within 48 hours. No escalation loops, no ticket ping-pong.
Documented processes
Every step, pickup, loading, handover, is documented. With photo, signature and timestamp, archived in an audit-proof way for 5 years.
Compliance audit-ready
We supply audit packages for your compliance department: waybills, handover protocols, GPS data, all available as an export at the touch of a button.
Data protection under GDPR
Personal data is processed exclusively within the EU, ISO 27001-aligned. The privacy policy is available at any time.
What a damage claim triggers with us
Damage reported. Solution in 48 hours.
If something goes wrong, there is no ticket hotline with us. You send a photo to dispatch, the dispatcher opens the file, and fast damage handling kicks in. You receive a proposed solution within 24 hours, the settlement within 48 hours.
Insurance cases are rare, with 100,000+ shipments a year our damage rate is below 0.1 %. When one occurs, the handling is fast and personal. No call centre, no form tetris.
Higher coverage for your shipment?
Simply add extended insurance in the fixed-price calculator. Or call us, we calculate individually for your values.
Book now. Fixed price in 10 minutes.
Online or by email. We collect and deliver, reachable 24/7.
- Fixed price in 10 minutes, binding
- Pickup in 60 to 120 minutes
- Reachable 24/7, weekends included