Company · Insurance & quality
Audited processes. Carrier liability included.
Our quality standards have been TÜV-certified for years: ISO 9001 for quality management, ISO 14001 for environmental management, EcoZert for sustainability. Carrier liability under ADSp applies Europe-wide, extended coverage on request.
- ISO 9001 & 14001
- EcoZert certified
TÜV Süd certified
ISO9001
Quality management
ISO14001
Environmental management
EcoZert
Sustainability
24/7
Damage hotline
Certificates
Audited standards, awarded standards.
Our processes undergo annual TÜV Süd audits. You can rely on documented, reproducible and audit-proof procedures.
Quality management ISO 9001
Environmental management ISO 14001
EcoZert sustainability
Focus Growth Champion 2026
FT 1000 Wachstumssieger 2026
Insurance & quality
Six pillars that secure your shipment.
Carrier liability is the floor, not the ceiling. We offer extended coverage, documented processes and a 24/7 damage channel, so that a complaint does not become a second problem.
Carrier liability under ADSp
Standard carrier liability applies Europe-wide on every shipment. Per kilo up to the statutory maximum, at no extra charge.
Extended insurance
On request, extended coverage for high-value shipments, prototypes and valuables. Simply add it in the fixed-price calculator.
Fast damage handling
Damage reported, photo to dispatch, solution within 48 hours. No escalation loops, no ticket ping-pong.
Documented processes
Every step, pickup, loading, handover, is documented. With photo, signature and timestamp, archived in an audit-proof way for 5 years.
Compliance audit-ready
We supply audit packages for your compliance department: waybills, handover protocols, GPS data, all available as an export at the touch of a button.
Data protection under GDPR
Personal data is processed exclusively within the EU, ISO 27001-aligned. The privacy policy is available at any time.
What a damage claim triggers with us
Damage reported. Solution in 48 hours.
If something goes wrong, there is no ticket hotline with us. You send a photo to dispatch, the dispatcher opens the file, and fast damage handling kicks in. You receive a proposed solution within 24 hours, the settlement within 48 hours.
Insurance cases are rare, with 100,000+ shipments a year our damage rate is below 0.1 %. When one occurs, the handling is fast and personal. No call centre, no form tetris.
Higher coverage for your shipment?
Simply add extended insurance in the fixed-price calculator. Or call us, we calculate individually for your values.
Book now. Fixed price in 10 minutes.
Online or by phone. We pick up and deliver, reachable 24/7.
- Fixed price in 10 minutes, binding
- Pickup in 60 to 120 minutes
- Reachable 24/7, weekends included