FAQ
Frequently asked questions.
Anything else you'd like to know. We'll answer, even at night.
60 min within Germany, max 120 min Europe-wide after order confirmation.
Yes. Inside 10 minutes, binding, with no hidden costs. What you see is what you pay.
We work without transhipment hubs. After pickup, your shipment goes straight to the consignee with no stops and no reloading. Faster, gentler on the goods, easier to plan.
From letters and documents to parcels, pallets, and full truckloads up to 24 tonnes. Machine parts, spares, exhibition gear, time-critical or sensitive freight. Bulky and heavy items via tail-lift or crane.
Yes, transport insurance across Germany and Europe. Higher coverage on request.
Yes, in the customer portal, including POD and documents. Your dispatcher actively notifies you on every status change.
Yes, Europe-wide including customs. Six bases across Germany and Poland keep routes short into CEE and Benelux.
Yes, real 24/7 dispatch including nights and weekends. You reach a dispatcher, not a ticket system.
Still got a question? Call us 24/7 at +49 7161 970 99 0.