Frequently asked questions

• Does ISG-Express offer permanent employment?

  No, we award jobs to self-employed subcontractors. There is no permanent employment, each job is a separate freight contract.

• What does it cost to use?

  Registration and use of the platform are free. There is no base fee and no commission on your fixed price.

• How often will I receive jobs?

  We pass on individual transport jobs, not guaranteed full capacity. You see matching requests and decide for yourself which ones to take on.

• Can I run several jobs at the same time?

  You take on one job per vehicle. The exception is part loads on truck transports.

• How and when do I get paid?

  You receive a fixed freight price per job. After delivery you send your invoice, and payment is made within 14 days of the invoice being received.

• Do I need my own vehicle?

  Yes. We do not provide vehicles, you need at least one vehicle of your own.

• Can I also drive with a car?

  Yes. Cars are suitable for documented deliveries such as letters and documents.

• What requirements do I have to meet?

  A registered business, a valid carrier insurance policy and at least one vehicle of your own.

• Which documents do I have to submit?

  After registering, you upload your business registration and your carrier insurance in your profile.

• How long does the review take?

  Usually a few days after you upload your documents. The entire process runs online, no on-site appointment is needed.

• What is carrier insurance?

  A transport insurance policy for businesses that carry third-party goods. It covers damage to the freight during transport and should not be confused with motor liability or general business liability insurance. We recommend cover of at least EUR 40,000.

• What is a business registration?

  Anyone becoming self-employed must register their business with the responsible authority. You receive a certificate with your company details and the registered activity.

• How do I find and receive jobs?

  You receive matching requests by email or phone call. Our team gets in touch personally and sends you the transport details.

• How do I submit my invoice?

  Send your invoice and proof of delivery as two separate PDF files by email. Do not forget our job number on the invoice.

• Do I need a proof of delivery?

  Yes. A signed proof of delivery or CMR confirms the time and recipient of the delivery. Without it, no payment is possible.

• How do I reach ISG-Express?

  You can reach our dispatch team by phone and email. If you have questions, we get back to you personally.

Still got a question? Call us 24/7 at +49 7161 970 99 0.